Unified communications monitoring offers a simple, effective way to plan, arrange, and analyse all your communication channels in one place.
Essentially, unified communications software provides an integrated system for making and receiving calls, sending and receiving instant messages, storing voicemails, sending faxes, sharing information via instant messaging or video conferencing, viewing network status, and monitoring the location of coworkers on a map—all from a single interface.
In this article, we’ll discuss six major benefits of unified communications monitoring, helping you decide whether or not implementing the solution will improve your business operations.
Table of Contents
Monitor communications across multiple vendors
Do you work with multiple vendors, such as Microsoft, Cisco, and Avaya? Unified communications monitoring is a critical tool for any company that needs to manage multiple UC systems.
One of the best ways for organisations to manage multiple systems and services is through unified communications monitoring, which involves combining diverse third-party applications into one holistic solution.
Deliver services more efficiently
Unified communications monitoring is the next step in the business world’s digital transformation. This technology will allow for seamless integration of real-time communication with other enterprise applications, making it easier to deliver services more efficiently.
A high-quality UC monitoring tool will focus on actionability, taking the guesswork out of identifying and solving problems. For example, good software won’t only highlight a problem, but also suggest a fitting solution—and, to take things even further, some tools can even prioritise problems, helping your business achieve an optimal ROI.
Are you currently using different tools for each vendor system? Then you’re probably dealing with unnecessary extra costs!
Through unified communications monitoring, you can continue delivering across multi-vendor CC and UC services, reducing costs and improving the overall delivery experience.
Focus on the end-user
Through unified communications monitoring, you can focus more on the end-user experience rather than worrying about how to manage CC and UC services from multiple vendors.
Through flexible operation and deployment models, you can provide value-added, innovative services for your customers and end-users, improving their overall experience with your business.
Meet service-level agreements (SLAs)
This point connects with the above idea about focusing on the end-user. When you’re able to meet SLAs, you can more effectively deliver a positive customer experience and ensure every end-user is satisfied with their experience.
If you’re unable to meet SLAs, you’ll face serious monetary penalties, which can negatively affect your margins and revenue. Using UC monitoring, troubleshooting, and altering tools, you can proactively identify potential SLA breaches and prevent them from happening.
Gather advice from expert partners
Implementing unified communications monitoring can also help you leverage advice from expert partners. With their assistance, you’ll be able to intelligently organise, analyse, and plan your multi-vendor services, increasing delivery speeds and (there’s that important point again!) improving the user experience.
A quick summary
To summarise, accurate and reliable monitoring is crucial for all organisations that work with multiple vendors. With an increase in applications such as video conferencing, unified communications and collaboration tools, it’s vital for organisations to monitor the performance and availability of these services—and that’s where UC monitoring comes in.